JOB : Operations Director
DATE
19-Apr-2017
EXPERIENCE
10 to 20 years
GENDER
Male
COMPANY PROFILE
Our client is a well known Food and Beverage Company in Kuwait.
DESCRIPTION

Job Summary : 
The Operation Director will lead and manage a team of  restaurant manager / super visor , responsible for all aspects of day-to-day running of stores including sales , Customer service , quality control , operations , staff Development , training , provide effective line-management and human resources. 


The Operation Director will be accountable for the achievement of their stores targets for all lines of business, planning, organizing, directing and coordinating with the Restaurant Manager / Supervisor / other staff and resources of the restaurant for the efficient and profitable services of food and beverages.

Job Description :

* Demonstrate leadership in managing and motivation . 
* Excellent in marketing the product and quality services of the Company's Franchise to the customers and manage grand opening of the new outlets.
* Ensure that upon the new store opening, the productivity and quality remains at high standards and that costs are acceptable by planning the resources in the optimum manner. 
* Responsible of searching, selecting recruiting, appraisal, motivations and standards of job performance of the individuals within team. 
* Accountable for coaching and training each member of the team with appropriately skills and product knowledge to execute highest standard and growth. 
* Ensure all new employees in the department receive an induction training program. 
* Identify in store training needs and initiate in-store training, implement personally on the job training intervention and coaching when necessary. 
* Improve performance by motivation and monitoring staff continuously and investigate and resolve complaints concerning food quality and services, 
* Help and train advance management skills and responsible for scheduling and rolling training programs for all stores, 
* Manage and oversee new project, equipment, replacement, test programs and vendor relations. 
* Stay ahead of the operations through stores visits per company policy and evaluate stores practice against company standards. 
* Responsible for all marketing and advertising activities , 
* Supervise quality control and quantities for preparation to minimize wastage , perform frequent checks to ensure consistent high of preparation and services , 
* Comply with all health and safety regulation , staff training and development as required and keep records for health inspectors 
* Estimate the food consumption of each store , place orders with suppliers , and schedule delivery of fresh food and beverages , 
* The Operation Director will manage the stores and insure that there stores become center of excellence. Perfection and demonstrate as training center for the new franchisees and their staff, 
*Provide reports on the performance, progress against the plans and budget, 

CANDIDATE PROFILE
* Strong communication, organizational, operational, and people skills * Highly presentable * Developed analytically and problem- solving abilities, strong interpersonal and leadership skills. * A hands -on approach to problem solving with a training bias * Strong customer service orientation. * Fluent in English and working knowledge of Arabic Preferred. * Ability to travel and adapt to a multi - cultural environment * Previous operational experience in QSR\ Fast food chain industry. * Must have Kuwait Driving License.
EDUCATION LEVEL
Bachelor in Catering Science and Hotel Management,Bachelors in Hotel Management
LOCATION
Kuwait
NATIONALITY
Indians, US, Europe
CONTACT PERSON
Ms. Avneet Kaur - Recruitment Consultant
CONTACT PHONE NO. +965 22622757 (Ext- 207) / 22652575