Bachelor degree in Industrial Engineering

Operations Team Leader – Acting Operations Manager

▪ Dispatch Management: Monitor the dispatch departments at all the locations, ensuring dispatchers
perform efficiently and all projects are served properly.
▪ Fleet & Vehicles Oversight: Monitor the fleet of dispatch and replacement vehicles to ensure
availability and proper utilization.
▪ Performance Monitoring: Track and analyze the performance of dispatchers and roadside assistance
to enhance productivity and operational efficiency.
▪ Standard Operating Procedures (SOPs) Development & Compliance: Establish and enforce standard
operating procedures (SOPs) to ensure seamless service delivery across all projects and
stakeholders.
▪ Roadside Assistance Oversight: Supervise roadside assistance operations to ensure users receive
support within the approved lead time.
▪ Transport Projects Supervision: Monitor and optimize transport project operations, ensuring
compliance with established procedures and identifying areas for improvement.
▪ Process Review & Enhancement: Regularly assess and refine Transport Projects’ procedures to
maintain smooth and efficient operations.
▪ Collaboration with Workshop & Bodyshop: Work closely with the Workshop and Bodyshop teams
to ensure smooth service for users, minimizing downtime for vehicles.
▪ Coordination with Supervisors: Arrange with Supervisors to apply any required modifications to
align operations with business needs.
▪ Management Requests: Implement any additional operational adjustments or modifications as
requested by senior management.
▪ Reporting: Provide regular updates and reports to the Operations Manager on performance metrics,
challenges, and operational improvements.

Operations Manager

▪ Manage express inbound and domestic, warehouse operations and ensure compliance with service
expectations and quality standards.
▪ Lead ground operations with operations supervisors to monitor and work toward proper process
flow setup with ground courier’s utilization and achieving the station KPI.
▪ Oversee and direct operations daily administrative processes and procedures.
▪ Lead operations team and ensure proper workforce communication and understanding of
operational updates, duties and daily goals.
▪ Monitor the operations teams’ productivity and provide constructive feedback and coaching and
observe operations team grooming habits, appearance to serve the company image.
▪ Managing the fulfillment team, and make sure the process is running smoothly.
▪ Analyze and maintain operational data to assess performance and implement improvements.
▪ Administer the development of company safety strategies and programs.
▪ Prepare direct reports KPIs, review the KPIs of all operations teams, and manage department annual
performance reviews accordingly.
▪ Maintain effective communication with internal and external parties.
▪ Perform other duties and provide reports as requested by the direct manager.
▪ Implemented process improvement strategies to reduce costs and improve efficiency.
▪ Create reports to track performance metrics against established targets.
▪ Provided employees with guidance in handling difficult problems or in resolving escalated
complaints or disputes.
▪ Developing a talented team, participating in hiring, coaching, and performance management
processes.
▪ Created and enforced policies and procedures to support compliance.
▪ Manage the operations of a large team, overseeing daily activities and long-term projects.
▪ Utilized problem-solving skills to anticipate potential risks or obstacles within the organization.
▪ Oversaw maintenance of facilities, equipment, vehicles and machinery used operations.
▪ Provided leadership in creating innovative methods for streamlining business processes.

Operation & Business Development Manager

▪ Innovative and performance-driven entrepreneur with passion for technology and business.
▪ Managing all aspects of garage business including; Insurance companies’ relations, Quality
assurance, Customer satisfaction… etc.
▪ Follow-up with the Insurance companies for the dues and work relations
▪ Getting to job done in timely and cost-effective manner
▪ Managing employees and daily processes

Technical Officer

▪ Technical review/approval of applications for issuance of Certificate of Conformity for the goods
intends to export for Kingdom of Saudi Arabia, Iraq and Kurdistan, review and approve for the
inspection.
▪ Nurtures relationships with prospective clients’ procurement departments to negotiate their aims
and targeted prices.
▪ Stay aware of our sales and marketing KPIs created by our department manager to monitor my
performance to ensure meeting the perspective KPIs.
▪ Market research for potential projects/clients and maintain relationship with existing clients by
planning periodic visits and meeting their specific needs.
▪ Dealing with technical enquiries from inspector(s)/clients and respond to technical queries related
to the Certification Process.
▪ Invoicing the closed cases and forward it to the finance department using the SAP.
▪ Ensure the IMEA offices are strictly following the contract procedure in issuing the Certificate of
Conformity according to the government/contract regulations.
▪ Re-verification of proper documents (proper documents uploaded in the system) for drafted CoCs
which are requested to review/certify by the IMEA offices

Production Engineer

▪ Supervisor on two sections in the ceramic plant (Kilns-Sorting) with responsibility on about 50
employees, day and night shifts, have a full responsibility on the machines and its spare parts and
the orders of its spare parts, and the quality of the product itself.

Trainee - Opertions

▪ Turn around within the operation department sections and learn about each section process
▪ Provide weekly/monthly basis reports to the Operations manager includes all comments and
possible improvements
▪ Got case studies by the Operation manager to provide improvements specially in delivery process
by do the out shipments with the couriers and do the needfu