Bachelor's degree

Certified Procurement Specialist

 Develop and implement procurement strategies to optimize cost savings and operational
efficiency.
 Negotiate contracts with vendors to secure the best pricing and service agreements.
 Monitor supplier performance and ensure compliance with company policies and standards.
 Conduct market analysis to identify potential suppliers and assess cost-saving opportunities.
 Collaborate with cross-functional teams to align procurement strategies with business
objectives.
 Interact with key stakeholders in identifying business needs, building relationships and
selling the features and benefits of early procurement involvement.
 Work with finance team throughout the procurement cycle to assist with forecasting and
budgeting.
 Managed end-to-end procurement processes, from vendor selection to contract execution.
 Analyzed purchasing trends to identify cost-saving opportunities and implement strategic
sourcing initiatives.
 Established and maintained strong supplier relationships to enhance supply chain reliability.
 Assisted in developing procurement policies and procedures to improve efficiency.

Purchase Officer

 Identify and evaluate potential suppliers and vendors.
 Obtain and compare quotations to secure the best deals.
 Negotiate contracts, prices, and payment terms.
 Prepare and issue purchase orders.
 Ensure timely procurement and delivery of materials.
 Track and monitor purchase orders to prevent delays.
 Develop and maintain strong relationships with suppliers.
 Conduct vendor evaluations based on quality, pricing, and reliability.
 Resolve supplier issues related to quality, delays, or discrepancies.
 Coordinate with inventory teams to manage stock levels.
 Avoid overstocking or stock shortages by planning purchases effectively.
 Ensure goods received match purchase orders.
 Maintain accurate purchase records and invoices.
 Ensure procurement follows company policies and budget constraints.
 Comply with legal and regulatory requirements.
 Monitor and control procurement costs.
 Seek cost-saving opportunities without compromising quality.
 Prepare reports on purchase activities and expenses.

Claims Customer Service Representative

 Managed 50+ customer inquiries per day regarding claims, coverage, and policy details.
 Processed claims efficiently, ensuring 95% accuracy in documentation and compliance.
 Resolved 90% of customer issues on the first call, reducing escalations.
 Assisted in the processing of over $500K in claims monthly, ensuring compliance with company
guidelines.
 Maintained a customer satisfaction rating of 95%, demonstrating strong communication and
empathy.
 Assisted customers with insurance claims, policy changes, and billing inquiries.
 Delivered exceptional service, resulting in a 20% increase in customer retention.
 Effectively handled and documented customer complaints, ensuring timely resolutions.
 Provided support in training new hires on company policies and customer service protocols.