About Carina Waaler
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Academic Level Degree Bachelor
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Age 53 - 57 Years
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Gender Female
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Industry Management
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Viewed 14
About me
I am a strategic and result driven Director with over 25+ years of international experience having worked with some of the world’s biggest brands. I specialise in Loyalty and Customer Experience.
I am an expert in creating, implementing, and operate luxury/high-end loyalty/retention programmes from inception through execution and optimisation where I am able to increase customer loyalty as well as increasing company revenue and market recognition.
Over two decades, I have managed the strategy, design and execution of Loyalty/Customer Success programmes to strengthen customer relationship and drive repeat business. Carefully analyse all data, optimise rewards structure, and collaborate across marketing, product and technology teams to deliver compelling loyalty experience. I also work closely with the board, owners and C-Suits.
I live and breathe Loyalty and Customer Experience and see myself as an ambassador for clients, members and of course the company.
I am very proud have created and managed some of the most successful Loyalty/Customer Success programmes in the world in places like; London, Oslo, Dubai, Amsterdam and so on….
I have lived 6 years in the Middle East and I am now looking to further develop myself, take on new challenges and share my skills and experiences with on other company.
Education
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1993 - 1997
Thames Valley University - London
BA Hons Hospitality Management
I have a BA Hons degree from a reputable university in London where I wrote my dissertation on loyalty and sales.
Experience
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1997 - 2020
Loyalty consultant for different companies
Director Operations
Develops and managed a company’s customer loyalty programs to increase customer retention, engagement, and lifetime value. Responsible for the strategy, execution, and financial performance of these programs by analyzing customer data, designing reward structures, collaborating with cross-functional teams, and implementing data-driven strategies to enhance the overall customer experience.
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2020 - 2025
myWorld
Managing Director
myWorld is a shopping platform where members receive cashback and shopping points every time they shop at one of our partners or affiliates
I was the MD for nearly six years, in chare of the Nordic counties and ran with a profit every year.