About ilias shaik
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Academic Level Master’s Degree
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Age 33 - 37 Years
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Gender Male
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Industry Development
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Viewed 4
About me
Seasoned professional with 14+ years of experience in IT Operations Management,
Service Integration, and Project & Transition Management within the Oil & Gas and
IT industries. Expertise includes strategic initiatives, ITIL process consultation &
implementation, Business Continuity Management and ITDRMT. and a proven ability
to minimize service disruptions, implement effective resolution strategies, and drive
continuous improvement through root-cause analysis and process optimization.
Recognized for outstanding stakeholder management and cross-team collaboration.
Holds certifications in Agile/Edge, PMP ITIL V4, CSM, SAFe POPM, and AZ-900.
Education
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2008 - 2010
University of Madras
Master's in Business Administration
Experience
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2016 - 2024
Shell India market Pvt Ltd
IT Service Operations Lead -BC services and Project Transition
IT Service Operations for Business-Critical Services and Transition Management at Shell, my role encapsulates end-to-end onboarding of new solutions and assuring seamless transitions. Our team’s dedication to Business Continuity (BC) and Disaster Recovery (DR) , ITDRMT , stakeholder management and service assurance has been pivotal in maintaining robust operations. With a strategic focus on supportability and operations readiness, we’ve successfully managed component landscapes.
My certified expertise in Scrum, ITIL, and Azure, coupled with my proficiency in Power BI and business intelligence, drives process improvements and operational efficiencies. These skills have been instrumental in fostering a culture of diversity, equity, and inclusion within our dynamic team. Spearheading multiple initiatives, I’ve honed my administrative abilities and leadership, ensuring our division not only meets but exceeds service delivery expectations.
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2014 - 2016
HCL
Project Management Officer
Managing end to end SOWs (Documentation, Rate Cards, etc.) for the resources
Managing and maintaining all the required documents and trackers for revenue checks & audit purposes
Managing Resource Assignation portals for the resources
Based on the project requirement handling contract extensions etc.
Interacting with various stakeholders (Delivery/Sales/Finance) as per business requirement
Handling of PI (project initiation) activities like Project code creation, WBS creation, Role mapping etc.
Publish timely reports to various stakeholders.
Demand Creation & Open Positions fulfilment.
Organizing of client interviews for the candidates & then various other activities involved in recruitment.
Handling onboarding off boarding activities/ Initiating TOS activities.
Managing all other required PMO Activities -
2013 - 2014
Collabera
Senior Project Coordinator
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2012 - 2013
Artech Info System Pvt. Ltd
HR Executive
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2011 - 2012
VLS Consulting LLP
HR Specialist
Honors & awards
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2024
VP CIO Award in SHell
VP CIO Award for the entire year 2024 – for DE&I Space
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2021
VP CIO Award in Shell
VP CIO Award f r Q1 2021 – for Deliver Together & Learn continuously working on CP Data Hub Project in Shell
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2021
RDS CIO Award
RDS CIO Award for 2021 – for DE&I space Shell