About Lubabalo Mazongolo
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Academic Level Master’s Degree
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Age 33 - 37 Years
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Gender Male
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Industry Management
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Viewed 31
About me
IT Specialist with over 9 years of experience in IT Security Specialist, Support, Engineering, Management, Information and Cyber Security. Managing and support both internal and external clients. Proven success in implementing innovative customer and technical support strategies. Having a depth knowledge in analyzing critical support requirements while increasing reliability and improving productivity.
Skilled in aligning end-users needs with long term solutions to complex IT challenges. Having set of skills to equip any prospective employer to achieve their mission and vision of the organization. High proficiency in maintaining optimum performance and reliability on networks and devices. Being able to exercise IT industry Standards, Practices and Network Theory and being able to implement Information Risk Management and Compliance. Knowledge of Internet Security Standards, ITIL and COBIT
Education
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2025 - Present
Richfield Institute of Technology
Master of Business Administrator
I'm in my current phase of completion
Experience
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2017 - Present
Planet Namek International
IT Specialist
Overseeing the support team dedicated to Microsoft Office products.
• Monitoring performance metrics and ensuring that service level agreements (SLAs) are met.
• Handling escalated issues related to Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc.).
• Ensuring that the team resolves technical issues efficiently and effectively.
• Staying updated with the latest updates and features of the Office suite to provide accurate support.
• Ensuring high levels of customer satisfaction through timely and effective resolution of issues.
• Communicating with customers to understand their needs and provide appropriate solutions.
• Managing customer expectations and handling difficult situations with professionalism.
• Leading projects related to the deployment or upgrade of Microsoft Office products.
• Creating and presenting reports on support metrics, customer satisfaction, and team performance.
• Implementing and maintaining security measures to protect customer data and ensure privacy.
• Use of TeamViewer: For providing remote support and troubleshooting issues on users’ devices.
• Use of Microsoft Remote Desktop: For remote access and support of Microsoft Office applications.
• Use of Microsoft Teams: For team collaboration, communication, and coordination with other departments.
• Use of Power BI: For analyzing support data, creating reports, and visualizing performance metrics.
• Use of Microsoft Dynamics 365: For comprehensive customer relationship management and support case tracking.
• Use of Microsoft Security and Compliance Center: For managing security policies, compliance, and data protection related to Office 365.
Portfolio
Honors & awards
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2018
Nominated as best start-up
We were nominated as best e-commerce reseller.