About Mariza Khodeir
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Academic Level Degree Bachelor
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Age 48 - 52 Years
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Gender Female
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Industry Management
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Viewed 15
About me
I am a motivated and dedicated person with different experience, and I am eager to contribute to a dynamic and growth-oriented organization.
Looking for a secure, challenging and rewarding new role where I can utilize my skills, knowledge and management expertise gained throughout previous years, to help achieve the organization goals.
Key Competencies
Process Management
Change Management
Incident/Problem management
Continuous Process Improvement
Service Level Agreement Management (SLA)
Key Performance Indicators Management (KPIs)
Key Risk Indicators Management (KRIs)
IT Risk & Compliance Framework Management
IT Budget Management
International Standard Certifications Management
Third Party Service Management
Contracts Management
IT Documentation Management (Develop and implement
IT Policies, Procedures, Guidelines, etc.)
Education
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2012 - 2015
AOU Kuwait
Bachelor’s degree in “Business Administration – Management” (GPA 3.95)
I have passed my bachelor's degree with GPA 3.95 out of 4
Experience
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2019 - Present
Burgan Bank
Senior Manager – IT Governance & Incident Management,
Oversee IT Governance and Incident Management activities throughout IT Departments and work closely with
Managers and different IT Teams, to plan, organize, direct and control Information Technology processes and
services.
– Manage IT Risk Reports (Audit reports, Penetration Test reports, Variability Assessment findings,
etc.) and coordinate with relevant IT and business users, to help ensure effective closure of
agreed actions
– Manage Regulatory Framework/Requirements, analyse requests and follow-up to ensure
compliance. (CORF, PCIDSS, etc.)
– Responsible for maintenance and renewal (Within IT) of different ISO Standards. Such as:
ISO20000, ISO9001 & ISO27001 Certifications
– Manage IT Budget and Expenses process
– Design/Manage IT Department Key Performance Indicators (IT KPIs)
– Design/Manage IT Individual Key Performance Indicators (Staff KPIs)
– Design/Manage IT Department Key Risk Indicators (KRIs)
– Manage IT Third Party performance, contracts, SLA and quality of delivered services
– Oversee/Manage different IT Processes, these includes Service request process, change
management process, Incident/Problem process, Procurement process, Budgeting process, to
help ensure staff adherence and report non-compliance
– Manage/Design IT SLAs to ensure planned targets are met and IT services are delivered as
planned
– Manage IT Documentations (policy, procedure, guidelines, diagram, etc.) -
1999 - 2019
Burgan Bank
Manager - IT Quality Assurance
Responsible for implementing, monitoring, measuring and reporting of Quality Assurance in IT. Liaise with other
managers and staff throughout the organization to ensure that the QA system is functioning properly.
– Act as focal point for Internal and External auditors and manage IT responses and actions
– Manage version control process for source code.
– Ensure IT Service Management (ITSM) System is effectively operational to support Business and IT
requirements, during system life cycle development
– Manage ‘IT Handbook’ which IT needs to adhere to and perform self-assessment audits to determine
adherence – and suggest improvements
– Developing and changing IT policies and procedures and ensure that new/changed policies and procedures
are implemented and followed
– Respond to queries from Risk Division in relation to various security related issues, including incidents
– IT incidents proper management, to identify root cause analysis and resulting preventive actions
– Ensure compliance to change and release management process (SLAs)
– Manage annual IT surveys for all bank staff and internal IT survey for IT staff only
– Set QA compliance objectives, provide monthly QA report to CITO and ensure that targets are met
– Promoting quality achievement and performance improvement throughout the organization
– Provide continuous guidance and knowledge to team members on governance and change management
– Coordinate communication between project team members
– Prepare management end of month reports (KPI, ITSM, and Dashboard and BSC documents.)
– Manage Escrow agreements
– Coordinate with training department to ensure IT trainings are provided and attended by IT staff
– Manage IT complaints
Portfolio
Honors & awards
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