Holding two major bachelors in computer science and information technology. Over 19 years of experience in IT operations, with the capability to fill both strategic and operational management IT roles. Aligning services with business needs with teamwork orientation and proficiency in simply communicating and coordinating with different business heads of all corporate levels and diverse business functions. Develop and manage multiple geographically dispersed IT teams with deep knowledge and experience to analyze, select, implement, and provided required support for the business application and IT infrastructure projects and services for corporate users. With a strong and rich technical experience in ERP and CRM systems implementation, cloud services, collaboration and communication solutions, end-user client management, network infrastructure, and security. Adapting quickly the new technologies, remarkably resourceful, and updated on the latest IT trends and technologies. Similar expertise in service delivery management through communication and coordination with all stakeholders to respond to operational requests. Requirement Analysis & Solution Design of Service Delivery, defining the service strategy, transitioning the service and operating the service, defining and finalizing the scope and features of service; Change Request review & Change Management; Incident & Problem Management.