MBA Distance Learning

Bachelor’s degree in social work

Business Manager (Kuwait)

Reporting directly to the CEO, spearhead all business operations for Kuwait’s premier diet food supply
company. Drive strategic vision, P&L management, and operational transformation while overseeing a
cross-functional team of 60 employees spanning production, logistics, customer service, marketing, and
administration. Responsible for orchestrating end-to-end business processes, optimizing performance
metrics, and delivering exceptional customer experiences in a rapidly scaling premium consumer goods
environment.
Strategic Leadership & Business Development:
• Providing analysis and strategic recommendations to support executive decision-making.
• Establish and monitor KPIs across all business functions to ensure cohesive operational excellence.
• Identify and capitalize on market opportunities to expand customer base and increase market share.
• Implement data-driven strategies to enhance competitive positioning in the health food sector.
Financial Management & Cost Optimization:
• Direct all financial operations including budgeting, forecasting, and expenditure control.
• Manage cash flow, capital expenditures, and financial resource allocation to maximize return on ROI.
• Conduct regular financial analysis to identify profit maximization opportunities and implement
corresponding action plans.
• Ensure regulatory compliance and maintain proper financial documentation according to standards.
Operations & Supply Chain Management:
• Oversee end-to-end operations across production, logistics, customer service, Marketing, and admin.
• Optimize production processes to enhance efficiency while maintaining strict quality standards.
• Improve supply chain management resulting in significant reduction in delivery transit time and
enhanced customer satisfaction.
• Implement comprehensive quality control measures throughout the production process to ensure
product excellence and consistency.
• Develop and manage relationships with key suppliers, negotiating favorable terms while ensuring
reliable supply of premium ingredients.
Customer Experience & Service Excellence:
• Establish customer service protocols and quality standards across all customer touchpoints.
• Oversee customer relationship systems and implement service improvements based on data analysis.
• Analyze customer feedback and satisfaction metrics to identify enhancement opportunities.
• Develop and implement strategies to improve customer retention and loyalty.
• Ensure timely and effective resolution of all customer inquiries, maintaining brand reputation.
Team Leadership & Personnel Development:
• Provide strategic direction and leadership to 60 employees across multiple functional departments.
• Conduct regular performance evaluations and implement appropriate development programs to
enhance team capabilities.
• Recruit, train, and retain qualified staff aligned with business objectives and company culture.
• Foster a positive work environment that promotes productivity, accountability, and satisfaction.
• Establish effective communication channels across all organizational levels to ensure alignment with
company goals.
Marketing & Product Development:
• Collaborate with marketing team to develop effective promotional strategies for diet food products.
• Monitor market trends and competitive landscape to identify new business opportunities.
• Analyze sales data to recognize patterns and areas for portfolio expansion.
• Support the development of new food offerings based on customer preferences and market demand.
• Establish sales targets and incentive structures to drive team performance and revenue growth.
Technology & Systems Implementation:
• Evaluate and implement technology solutions to streamline operations and enhance efficiency.
• Oversee digital transformation initiatives to improve business processes and customer experience.
• Ensure effective implementation and utilization of enterprise resource planning (ERP) systems.
• Lead cross-functional projects to integrate new technologies that support business growth.
• Monitor system performance and implement improvements to maximize operational efficiency.
Risk Management & Compliance:
• Develop and implement risk management strategies to protect company assets and reputation.
• Ensure compliance with food safety regulations, quality standards, and industry best practices.
• Conduct regular audits of processes to identify potential risks and implement mitigation measures.
• Establish business continuity plans to uninterrupted operations during unforeseen circumstances.
• Monitor changes in regulatory environment and adjust business practices accordingly.

E-commerce Regional Operations Manager (Kuwait - Saudi Arabia - Qatar)

Reporting to the CO-Founder, taking full responsibility for the regional e-commerce operations that
encompass a wide range of tasks aimed at optimizing efficiency, managing, and overseeing the day-to-day
operations of our e-commerce business, ensuring customer satisfaction, and driving growth.
Operational Efficiency and Process Improvement:
Oversee all aspects of e-commerce operations, including inventory management in our multinational
warehouses located in (Kuwait, Saudi Arabia, and Qatar), order fulfillment, shipping, and logistics.
• Monitor and optimize processes to ensure smooth and efficient operations while minimizing costs
and maintaining high-quality standards.
• Identify bottlenecks and inefficiencies in operational processes and develop strategies to streamline
workflows and improve productivity.
• Conduct regular audits and performance evaluations to identify areas for improvement and
implement corrective actions.
• Implement best practices and standard operating procedures (SOPs) to ensure consistent and high-
quality operations across the business.
• Ensure systems are in place for tracking, managing, and replenishing inventory.
Strategic Planning and Execution:
Develop and implement strategies to drive the overall growth and success of the e-commerce operational
strategy aligned with the company’s goals and objectives to boost the efficiency and effectiveness of
operational processes.
• Set goals, define key performance indicators (KPIs), and establish metrics to measure operational
efficiency and effectiveness.
• Identify areas for improvement, cost reduction, and operational optimization, establishing action
plans to achieve desired outcomes.
• Monitor industry trends and emerging technologies to drive innovation and stay ahead of the
competition.
• Implement best practices for operational efficiency.
Customer Experience Management:
Ensure that the online customer journey and the order fulfillment process are both streamlined and
efficient, and devise strategies to improve on these where necessary for a better customer experience.
• Ensure exceptional customer experience throughout the entire e-commerce journey.
• Resolve escalated customer issues, handle complaints, and implement strategies to improve
customer satisfaction and loyalty.
• Oversee the design and improvement of user interface and experience.
• Implement systems to receive and act on customer feedback.
• Ensure the customer support team resolves issues promptly and effectively.
Supply Chain Management:
Build and maintain relationships with vendors, suppliers, third-party service providers, and partners
across the globe. Also, negotiate contracts, manage vendor performance, managing service level
agreements (SLA) to ensure constant stock availability and timely deliveries.
• Oversee the end-to-end supply chain operations, including procurement, inventory management,
warehousing, and order fulfillment.
Establish strong relationships with suppliers and logistics partners to ensure timely delivery of goods
and optimize costs.
• Develop and implement inventory forecasting models to maintain optimal stock levels and minimize
stock-outs or excess inventory.
• Monitor and optimize the efficiency of shipping and logistics processes to enhance customer
satisfaction and reduce shipping costs.
Budget Management:
Responsible for budgeting and financial planning, ensuring cost-effectiveness and profitability in
operational activities.
• Developing annual operation budgets.
• Monitoring financial performance against budget and adjusting as necessary.
• Identifying opportunities for cost reductions.
Performance Analysis:
Monitor and analyze key operational metrics and operation key performance indicators (KPIs) to ensure
objectives are being met and identify areas of improvement.
• Use data-driven insights to optimize processes, increase operational efficiency, and enhance
customer experience.
• Develop metrics and KPIs for performance measurement.
• Regular reporting on operational performance to company executives.
• Make recommendations based on performance results.
Technology and Innovation Implementation:
Stay updated with the latest e-commerce technologies, platforms, and systems. Identify opportunities to
leverage technology to streamline operations, improve efficiency, and enhance the overall e-commerce
experience. Having a good background in Magento, CS cart, Dynamics AX, and Odoo platforms.
• Collaborate with the IT team to leverage technology and data analytics for operational insights,
system integrations, and process automation.
• Implement automation and technology solutions to enhance operational efficiencies, such as
inventory management systems, order management systems, and customer relationship
management (CRM) tools, and remain competitive in the eCommerce market Identify technologies
that can improve operations.
• Oversee the installation and running of pilot tests for technologies or processes before the full
implementation of new systems and ensure staff receives necessary technology training.
Quality Assurance:
Ensure that all goods and services align with set standards of quality, setting those standards where
necessary, and implementing systems to monitor this.

After-sales Operations Manager (Warehousing, Home Delivery and CS)

Reporting to the Business Head, responsible for overseeing business operations, formulating strategy,
improving performance, procuring material and resources, finding ways to increase the quality of
customer service, and implementing best practices across all levels.
• Manage the day-to-day business of the operations department while balancing the responsibilities
of various business lines such as business analysis, vendor, and risk management.
• Oversee daily order fulfillment activities including order processing, picking, packing, and shipping.
• Develop standard operating procedures (SOPs) for inventory control, logistics management, and
order fulfillment to meet operational goals.
• Providing data-backed and actionable updates to management to improve order fulfillment SLAs.
• Lead, motivate, and support a large team within a time-sensitive and demanding environment,
including career development plans for all direct reports and problem resolution.
• Monitor KPIs and report weekly on multiple fulfillment and performance KPIs.

Employee of the Year

I got this certifiacte based on my performance during the whole year