About MOHAMMED TAKI
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Academic Level Degree Bachelor
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Age 33 - 37 Years
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Gender Male
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Industry Banking
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Viewed 4
Education
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2008 - 2013
University Utara Malaysia
Bachelor degree in Business Administration
I have a Bachelor degree in Business Administration from Universiti Utara Malaysia
Experience
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2023 - Present
CAC ISLAMIC BANK
Operation Manager
Leadership & Team Management: Lead, motivate, and support a large
team in a fast-paced environment, while developing career plans and
resolving issues.
ï‚· Operational Strategy & Efficiency: Develop and implement strategies to
ensure efficient branch operations, overseeing daily activities and
maintaining high bank standards.
ï‚· Financial Management & Budgeting: Manage branch budget, financial
transactions, and procurement activities, ensuring cost-effectiveness.
ï‚· Customer Service & Improvement: Monitor and analyze customer
feedback, driving improvements and ensuring excellent customer.
ï‚· Compliance & Risk Management: Ensure adherence to operational,
security, and risk policies to safeguard bank and customer assets. -
2016 - 2023
CAC ISLAMIC BANK
Head of Customer Service
Client Relations & Communication:
ï‚· Develop marketing plans to increase branch profits and attract new.
ï‚· Manage communications with large organizations and governmental
bodies.
ï‚· Regularly update management on client relations and potential.
Operational & Administrative Support:
ï‚· Oversee administrative requests, ensuring alignment with bank policies.
ï‚· Facilitate VIP missions and logistical arrangements.
ï‚· Act as Officer in charge of Branch Operations when requested.
ï‚· Reviewing, writing, and verifying KYC from information.
ï‚· Entering data and confirming the accuracy of KYC information via
phone with the client.
ï‚· Ongoing communication with the compliance department regarding
clients and their KYC data.
ï‚· Processing and verifying financial transactions accurately.
ï‚· Monitoring transaction for suspicious .
Customer Service & Staff Management:
ï‚· Supervise the customer service department to maintain high service.
ï‚· Lead staff training to ensure the delivery of exceptional customer.
ï‚· Measure customer satisfaction and implement improvements.
Field Support & Data Management:
ï‚· Conduct field visits to branches for operational support.
ï‚· Ensure accurate data entry and review for errors or deficiencie