Bachelor of Business Administration

Head of Operations

● Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
● Oversaw day-to-day Operation activities in accordance with business objectives.
● Led cross-functional project teams to deliver operational improvements, ensuring projects were completed on time and within budget.
● Developed and managed project plans, including timelines, milestones, and resource allocation, to ensure successful project execution.
● Negotiated with vendors, suppliers, and other stakeholders to acquire mutually beneficial contracts and agreement.
● Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
● Implemented project management methodologies and best practices to enhance project efficiency and effectiveness.
● Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
● Managed purchasing, sales, marketing, and customer account operations efficiently.

Freelance * Consultant

● Collaborated with teams to define, strategize, and implement marketing and web strategies.
● Manage, direct, coach and support teams related to sales on medical insurance to increase efficiency and maximize performance
● Responsibility to adhere to agreed criteria and budgets and plan to maximize efficiency, best value, and performance.

Head of Business Development

● Identifying and developing new business opportunities as well as expanding the variable portfolio’s presence as project initiatives.
● Develop growth strategies focused both on financial gain and customer satisfaction.
● Overseeing a variety of real estate-related tasks, draft and determine capital structure, financing, project management and joint venture agreements.
● Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
● Developed and implemented customer service policies in an organization, while maintaining existing and new customers relationship and providing an Aftersales support

Head of Sales

● Crafting and implementing competitive sales strategies to increase revenue, for insured strategic positioning in Kuwait market and expanding customer base
● Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives
● Improved productivity of customer service team by leading training initiatives and revamping schedules.
● Daily, Weekly and Monthly Progress Reports on services, customer satisfaction, analysis, performances, acquisitions, and ongoing progress

Executive Vice President

● Overseeing a wide variety of real estate-related tasks, not only draft, but also determine capital structure, financing, and joint venture agreements and communicate strategies to board of directors.
● Implemented project management methodologies and best practices to enhance project efficiency and effectiveness.
● Assist in structuring and negotiating letters of intent, business terms of purchases, and sales agreements for dispositions and acquisitions that the company participates in
● Highlights: New Tower in Dubai, New Off-plan and ready Projects (Spain, Turkey, Dubai, Lebanon)
● Communicated business performance, forecasts and strategies to investors and shareholders.
● Managed P&L delivered projects in alignment to corporate strategy.

Business Development Manager

● Oversee revenue generation and continuous growth of market positioning.
● Proactively, looked after business benefits, improved services, resolved Issues and addressed concerns and conflicts.
● Developed negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners’ needs and goals.
● Highlights: Medical Insurance Coverage and Plan of Gulf Bank (Kuwait)

Brokers Relationship Manager

Contact Centre Manager

Senior Team Leader * Direct Sales

Relationship Officer