About Rapaka Madhusudan
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Academic Level Degree Bachelor
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Age 38 - 42 Years
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Gender Male
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Viewed 3
About me
Experienced and reliable professional with over 15+ years of proven success in operations coordination, sales support, procurement administration, and office management. Skilled in handling day-to-day business operations, preparing reports, coordinating with vendors and internal teams, and ensuring smooth workflow in fast-paced environments. Proficient in tools like CRM, Salesforce, and MS Office, with strong organizational and communication skills.
Known for being adaptable, detail-oriented, and dependable, with a positive attitude and a passion for learning. A strong team player who takes initiative, handles pressure well, and is always committed to achieving team and company goals.
Education
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2016 - 2018
IEC University
Bachelor of Computer Applications (BCA)
I hold a Bachelor of Computer Applications (BCA) degree from IEC University, Himachal Pradesh, completed between the year July 2015 and August 2018. This program provided me with a strong foundation in computer applications, software, and IT principles, which I’ve effectively applied in my administrative and operational roles.
Experience
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2024 - 2025
EcovertFM Kuwait
Procurement Administrator
– Led procurement operations through SAP ERP, improving contract execution efficiency and optimizing vendor negotiations.
– Reduced procurement cycle time by 15% using agile workflow methodologies.
– Implemented data accuracy checks, improving audit readiness and document integrity by 20%.
– Enhanced vendor accountability, reducing delays and disputes by 25%.
– Performed cost-benefit analyses to support strategic sourcing decisions. -
2022 - 2024
Safi Sweets
Secretary / Operations Coordinator
– Administered payroll for 50+ employees using Excel with 100% accuracy and deadline adherence.
– Introduced electronic filing systems, reducing document retrieval time by 40%.
– Conducted stock audits and implemented lean replenishment, lowering discrepancies by 20%.
– Coordinated with internal departments to streamline office operations.
– Managed executive-level calendars and handled confidential administrative tasks. -
2009 - 2022
B.Online Communications
Senior Sales Operations Coordinator
– Improved sales funnel efficiency, resulting in a 12% monthly increase in sales.
– Boosted customer satisfaction by 15% through enhanced post-installation support.
– Trained and supervised 10+ sales staff, ensuring target achievement and productivity.
– Collaborated with finance and logistics teams to automate the order filling process.
– Used Salesforce CRM to increase lead conversion rates by 10%. -
2006 - 2009
Global Direct Television
Sales Operations Officer
– Automated contract processes, decreasing turnaround time by 20%.
– Achieved a 95% first-call resolution rate through proactive customer issue tracking.
– Standardized sales reporting, increasing data visibility and accuracy.
– Collaborated with technical and sales teams to resolve service gaps.
– Trained junior staff on reporting tools, enhancing team efficiency.