About waseem Anwar
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Academic Level Degree Bachelor
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Age 28 - 32 Years
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Gender Male
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Industry Management
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Viewed 31
About me
Experienced and results driven technical project lead with a strong background in managing teams, streamlining operations, and ensuring project delivery under pressure. Committed to continuous improvement and delivering high-quality outcomes.
Education
- 2015 - 2016
- 2021 - 2022
- 2013 - 2014
Experience
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2022 - 2024
Automak automotive Co
Senior Dispatcher/Team leader
Assigns drivers and vehicles to convey vehicles to assigned destination (Pickup/Delivery)
Managing a team of resource dispatchers in the emergency operations center during shift to ensure company performance utilizing the principle of high performance.
Ensure operation is running smoothly 24/7 in assisting customer issues.
Prepares reports on operations, makes recommendations for improved operations and management of the center.
Coordinate and train drivers according to and in compliance with regulations and company rules.
Provides updates to customers on vehicles status and track driver assignments and other information to deliver customers.
Summary report / Day to Day operation KPI to a manager or head of department
Responsible for checking the answering service for messages and receiving calls from customers issue and ensuring issues are solved in the time period that it is needed to be served our customers.
Provided 100% customer satisfaction and work to provide 100.1% Inspect vehicles to ensure the maintenance of fleet are good to deliver to our customers including replacement vehicles
Monitoring, correcting, and improving operations and customer satisfaction after feedback.
Analyze fleet performance data and improve accordingly.
Manage regular reporting/tracking of key performance for the dispatch team and time to dispatch cases, time to close cases, ageing of open cases.
Responsible for the completion of any special projects or the assignment of other duties as requested by management.
Responds to emergencies, breakdown, schedules or changed situations providing appropriate direction and instructions.
Handle client’s complaints and investigate delivery issue to satisfy their issues
Work closely with customers to develop positive working relationships and to expand customer stratification wherever possible. -
2025 - Present
Kuwait Oil Company - CGC
Senior Technical Assistance / Planning coordinate
Assisted engineers and project managers in preparing project documentation, service orders, and technical reports.
Coordinated between field teams, contractors, and management to ensure timely submission of project data and reports.
Collected, reviewed, and submitted daily progress reports and incident logs for management reporting.
Managed and verified invoices from service providers, contractors, and suppliers to ensure completeness and accuracy before submitting for management approval.
Prepared and verified manpower timesheets and calculated overtime in accordance with company policies and contractor agreements to support payroll processing.
Maintained and updated employee attendance records, shift schedules, annual leave plans, and sick leave balances in coordination with supervisors.
Ensured timely arrangements for relievers by monitoring leave plans and coordinating with department leads to prevent manpower shortages.
Handled HR-related tasks including ID processing, gate pass issuance, leave tracking, and mobilization support for new hires and third-party service providers.
Managed all incoming and outgoing communications, including emails, couriers, internal memos, and official correspondence.
Tracked manpower utilization, equipment availability, and material delivery timelines to avoid project delays.
Prepared daily, weekly, and monthly progress reports, S-curves, and KPIs for management review.
Maintained a centralized filing system for all technical documents, engineering data, and correspondence. -
2021 - 2022
Posta Plus Service Shipping Supply & Services.
Senior Operations Supervisor
Monitor day to day operations to ensure smooth operations in the International and domestic shipments
Achieving elevated levels of client satisfaction through excellence in receiving, identifying, dispatching.
Determine staffing levels and assign workload with manpower
Maintains inventory by conducting daily backlogs, appointments, same day deliveries
Supervise and control order picking, shipments in, shipments out operations to ensure accuracy with minimum andling and stock damage
Organize, facilitate, and manage stock takes at regular intervals
Able to achieve results by setting lofty standards and committing to clear objectives from operation teams
Monitor team’s productivity and provide constructive feedback and training with weekly meeting
Provides productivity reports to support internal and external operations of teams.
Coordinate and supervises the daily and weekly activities with team members
Reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
Manage inbounds and outbounds on Appointment Plus, computer website for truck scheduling.
Ensures oldest inventory is used first, FIFO.
Read customer orders, work orders, shipping orders to determine items to be moved, gathered, or distributed or shipped.
Monitor and ensure that all facility equipment is working correctly and meeting production standards
Performs analysis of data and reviews operation processes for improvements and takes necessary action to improve certain area.
Plan, coordinate, and implement training programs for team members within the organization.
Plan for Successfully delivering and managing peak seasons.
Strictly follow FPFO (First product First Out) method and maintain expiry dates as per rules and regulations of the contract.
Always monitor and maintain stock levels with valid reason.
Maintain personal and workplace hygiene standards. Cooperate with superior in the random checking of hygiene standards.
Optimizing and improving operation and the overall approach where necessary
Enforces and supports all company and department policies, procedures, and initiatives. Fully support the company’s commitment to safety and the environment and strive to maintain a clean, healthy and safe workplace. -
2019 - 2025
Jassim Transport & Stevedoring Co. K.S.C.C.
Operations Coordinator and Port supervisor
Monitor day to day operations to ensure smooth operations in the terminal in a timely manner
Supervises that prior start of cargo operation the vessel receives all relevant data which enables the vessel staff to run a complete stability
Ensure that all cargo is discharged and loaded as per guidelines set forth by the carrier and by our customers.
Ability to accommodate unplanned/unscheduled projects and tasks.
Report and distribute information before, during and after vessel operations.
Data entry and compilation to ensure warehouse operations and customers have necessary information.
Responsible for achieving all operational metrics concerning safety, inventory, performance, and quality by using the feedback, labor management and process adherence tools
Coordinate ship-agent communication and shipping documentation
Troubleshoots and resolves daily transportation issues as necessary
Managed coordination of installation crews accordingly to ensure timely completion.
Train staff at each facility for proper use of equipment
Supports port department with gate activities, equipment reconciliation reporting and equipment management, as needed
Maintain excellent level of communication with customers and provide relevant information as required
Ensure all working areas are safe through organizing and planning of 24-Hour working operations at port.
Provides reports to support internal and external operations.
Coordinate with QHSE department to ensure the implementation of standards and guidelines
Implements new policies, standard operating procedures and Company initiatives as assigned
Daily reporting on incidents and activities, and immediate reporting of serious incidents.
Coordinate all planned work order backlogs in “REDY” state to meet all compliance deadlines.
Helps the team achieve Service Level Agreements and speed up to achieve target as needed in operation -
2018 - 2019
Kuehne Nagel Co. W.L.L.
Logistics Overland key account Executive / Cargo Supervisor
Receiving and overseeing the unloading of goods.
Scheduling and planning delivery routes.
Tracking deliveries and making sure the right stuff gets to the right place.
Responsible for managing the loading of vehicles, completed stock and load bay areas.
Created a recording and reporting in system
Doing the assigned job, according to the company system
Vehicle Placement to Pod receiving over all Activity.
Opening and closing job file of customers Provided detailed tracking information via email and mobile devices Responded to customer service issues and provided assistance as necessary to track delayed or missing shipments. Pre-Alerting to Customers and requesting for delivery instructions In Charge of the day-to-day operations of the transport department.
Arrange Documents dispatch to driver (To customer)
Follow up clearance status and upon clearance completion, scan all the documents and send Pre alert to customer with TWB / all documents
Ensured any back-stock is secured and processed in accordance with Company policy.
Plan, Organize, Coordinate, Arrange and monitor the transportation and movement of shipments
Provide initiative-taking response to service issue
Honors & awards
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2012-2013
Multimedia computer sciences & Educational syndicate
Certificate title (Microsoft office/Hardware basics/Internet)
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2013-2014
UNIVERSITY of CAMBRIDGEESOLEXAMINATIONS.
Certificate title (International English language Testing system)
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2018-2019
Kuehne+Nagel
Certificate title (Logistics / Freight Forwarding)
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2019
Pitman Training Institute, Kuwait
Certificate title (Communication strategies / Team Building)
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2022
AUK - AUSTRIALIAN UNIVERSITY KUWAIT
Certificate title (Customer service / Team leader)
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2024
RPM – RESOURCE PERFORMANCE MANAGEMENT
Certificate title (Customer service excellence for Automotive service professionals)