Engineering of International Business

Sales Operations Manager

As Sales & Operations Manager, I lead the company’s transformation from a family-run structure into a modern, data-driven industrial supplier, with a strong focus on the oil & gas and infrastructure sectors. My responsibilities include sales strategy development, CRM implementation, team leadership, and high-value contract execution.

– Key achievements :

• Positioned the company as a key materials supplier for the $54.4M Quinto Acueducto project (Guayaquil) in partnership with Hidalgo e Hidalgo , supplying 21+ km of large-diameter pipelines.

• Led CRM and pipeline system integration, improving forecasting and boosting client satisfaction by 25%.

• Implemented KPI reporting and supply chain improvements that reduced delivery time by 60%.

• Contributed to capital growth (+15%) and market share gains (+10%) through new product development and strategic B2B partnerships.

Sales Operations Consultant

As a remote Sales Operations Consultant, I supported the company’s post-pandemic recovery by driving strategic initiatives in sales operations, ERP/CRM implementation, and project-based growth across industrial sectors including oil & gas, mining, and infrastructure.
– Key achievements:
• Secured and completed a $3.2M contract with a Canadian mining company, managing the full sales and supply cycle remotely.
• Led the launch of a new steel manufacturing plant, increasing output by 600 tons/month and reducing costs by 25%. Oversaw the upgrade of billet lines with arc furnaces and a Continuous Casting Machine (CCM).
• Managed a team of 80+ professionals from Ecuador, Turkey, India, and Syria across logistics, engineering, and sales.
• Supported high-impact national contracts (Quito Airport, Metropolitan Hospital), contributing to project-based revenue growth.
• Implemented ERP and CRM solutions to standardize reporting, optimize workflows, and improve performance tracking.
• Drove 400% pipeline growth and implemented KPIs to support strategic forecasting and sales execution.
As a remote Sales Operations Consultant, I supported the company’s post-pandemic recovery by driving strategic initiatives in sales operations, ERP/CRM implementation, and project-based growth across industrial sectors including oil & gas, mining, and infrastructure. – Key achievements: • Secured and completed a $3.2M contract with a Canadian mining company, managing the full sales and supply cycle remotely. • Led the launch of a new steel manufacturing plant, increasing output by 600 tons/month and reducing costs by 25%. Oversaw the upgrade of billet lines with arc furnaces and a Continuous Casting Machine (CCM). • Managed a team of 80+ professionals from Ecuador, Turkey, India, and Syria across logistics, engineering, and sales. • Supported high-impact national contracts (Quito Airport, Metropolitan Hospital), contributing to project-based revenue growth. • Implemented ERP and CRM solutions to standardize reporting, optimize workflows, and improve performance tracking. • Drove 400% pipeline growth and implemented KPIs to support strategic forecasting and sales execution.
Skills: Sales Target Management · SAP ERP · CRM Implementation · Project Management · Sales & Operations Management · Product Knowledge · Supply Chain Optimization · Data-driven Decision Making · Team Building & Leadership · Lead Generation · Daily Operations · Business-to-Business (B2B) · Contract Negotiation

Sales Operations Specialist

As Sales Operations Specialist, I played a pivotal role in helping the company recover from a tough market phase by identifying new product lines, improving operational efficiency, and supporting expansion into the oil & gas and mining sectors.

– Key achievements:

• Conducted a market study that led to the introduction of industrial plastic products from Germany, achieving 70% inventory turnover within 2 weeks and restoring profitability.
• Selected for a 2-week executive training program in Germany, Italy, Switzerland, and Spain, shaping the company’s strategy for industrial, stainless steel, and glass fiber piping products.
• Contributed to a 10% monthly sales increase through product launch strategy and targeted client development.
• Applied energy-efficient process improvements, reducing operational costs by 20%.
• Developed reactivation strategies for dormant accounts and supported B2B negotiations across oil & gas, logistics, and construction clients.
As Sales Operations Specialist, I played a pivotal role in helping the company recover from a tough market phase by identifying new product lines, improving operational efficiency, and supporting expansion into the oil & gas and mining sectors. – Key achievements: • Conducted a market study that led to the introduction of industrial plastic products from Germany, achieving 70% inventory turnover within 2 weeks and restoring profitability. • Selected for a 2-week executive training program in Germany, Italy, Switzerland, and Spain, shaping the company’s strategy for industrial, stainless steel, and glass fiber piping products. • Contributed to a 10% monthly sales increase through product launch strategy and targeted client development. • Applied energy-efficient process improvements, reducing operational costs by 20%. • Developed reactivation strategies for dormant accounts and supported B2B negotiations across oil & gas, logistics, and construction clients.
Skills: Product Operations · Market Analysis & Expansion · Key Performance Indicators · Sales Execution · Product Knowledge · Strategic Business Development · Lead Generation · Daily Operations · Client Relationship Management · Creative Problem Solving · Reporting & Analysis · Operational Efficiency · Sales Enablement · International Sales

Sales Excutive

In this early-stage role, I gained hands-on experience in industrial B2B sales, supporting senior teams across the oil & gas, mining, and logistics sectors. I focused on learning how to build client relationships, develop tailored sales approaches, and assist with proposal preparation.

– Key contributions:

• Supported product presentations and client meetings, helping close deals in energy and infrastructure segments.
• Assisted in the development of pricing proposals and contract follow-ups with corporate clients.
• Developed an early understanding of market segmentation and client needs in oil & gas and heavy industry.
In this early-stage role, I gained hands-on experience in industrial B2B sales, supporting senior teams across the oil & gas, mining, and logistics sectors. I focused on learning how to build client relationships, develop tailored sales approaches, and assist with proposal preparation. – Key contributions: • Supported product presentations and client meetings, helping close deals in energy and infrastructure segments. • Assisted in the development of pricing proposals and contract follow-ups with corporate clients. • Developed an early understanding of market segmentation and client needs in oil & gas and heavy industry.
Skills: Lead Generation · Daily Operations · Business-to-Business (B2B) · Client Relationship Management · Sales Execution · Inside Sales · Proposal Development · Customer Segmentation Strategy · Communication · Sales Target Management · Supply Chain Optimization

Sales Development Representative SDR

This entry-level role marked the beginning of my journey in industrial sales. I supported the sales team in prospect research, client outreach, and coordinating follow-ups. It was also my first exposure to the oil & gas sector, where I contributed to early-stage lead generation and relationship-building initiatives.

– Key contributions:

• Assisted in identifying sales opportunities and preparing client briefings for initial meetings.
• Played a supporting role in the company’s first steps into the oil & gas market in Ecuador.
• Gained foundational experience in CRM usage, proposal coordination, and cross-functional collaboration

Strategic Sales Entry – Canadian Mining Sector

Secured and delivered a $3.2M contract with a Canadian mining company during a challenging post-pandemic period, leading remote negotiations and client management.

Closed $54.4 Million Industrial Project

Led the commercial strategy for a $54.4M nationally significant project (Quinto Acueducto – Guayaquil), positioning Fattin Metales as a strategic supplier to Hidalgo e Hidalgo.