Bachelor's degree in business English and management

Got a Bachelor's degree in Business English and Management, graduated with merit

Restaurant Manager - Dean and Deluca

Managed all restaurant operations, ensuring efficiency, quality, and compliance with brand standards.

Led and motivated a diverse team, fostering a high-performance and customer-focused work environment.

Oversaw budgeting, cost control, and P&L management to maximize profitability.

Ensured outstanding guest experiences through staff training and service excellence.

Maintained high food quality, hygiene, and safety standards in compliance with regulations.

Developed and executed sales and marketing strategies to drive revenue growth.

Handled customer feedback, ensuring continuous service improvement and satisfaction.

Assistant Restaurant Manager - Dean and Deluca

Assisted in overseeing daily restaurant operations, ensuring efficiency and adherence to brand standards.

Supported the Restaurant Manager in managing staff, scheduling, and team development.

Maintained high service standards by training and mentoring employees to enhance guest experience.

Monitored inventory, stock levels, and supplier coordination to ensure smooth operations.

Assisted in budgeting, cost control, and revenue optimization to maximize profitability.

Ensured compliance with health, safety, and hygiene regulations.

Handled customer inquiries, feedback, and conflict resolution to maintain service excellence.

Restaurant Supervisor - Cafe Coco

Supervised daily operations of the restaurant and chocolate boutique, ensuring seamless service and premium customer experience.

Managed product displays, ensuring an appealing presentation of chocolates and gourmet items.

Led and trained staff on product knowledge, sales techniques, and customer engagement.

Assisted in inventory management, stock replenishment, and supplier coordination.

Ensured compliance with hygiene, health, and safety regulations across all areas.

Handled customer inquiries, special requests, and complaints to maintain high satisfaction levels.

Restaurant Supervisor - Veranda Restaurant

Oversaw floor operations, ensuring seamless coordination between kitchen and service teams.

Maintained an inviting restaurant ambiance by managing table settings, décor, and lighting.

Supervised and motivated staff, providing training to enhance service quality and efficiency.

Assisted in menu planning, daily specials, and promotional event execution.

Managed reservations and walk-ins, optimizing seating arrangements for maximum efficiency.

Monitored food presentation and quality to maintain Véranda’s high standards.

F&B Supervisor | Seasonal Position

Assisted in daily operations across food and beverage outlets, contributing to seamless service and operational efficiency.

Supported team performance by following guidance and enhancing personal skills to improve guest interactions.

Helped maintain proper set-up and presentation of dining areas to enhance guest experience.

Coordinated with the kitchen team to ensure timely food preparation and maintain dish quality.

Assisted in monitoring inventory levels of food, beverages, and supplies.

Helped manage customer reservations and seating arrangements under supervision.

Adhered to all health, safety, and hygiene regulations in food and beverage areas.

Contributed ideas for new menu items, promotions, and seasonal offerings to support sales initiatives.