Customer Service Advisor
Full time posted 2 months ago in Telecommunications Shortlist Email JobJob Detail
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Job ID 742
Job Description
Reports To: Customer Service Manager
Department: Customer Service
Job Summary: A Customer Service Advisor is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
 Key Responsibilities:Â
- Receive all incoming calls; greet callers and route calls to appropriate personnel in a timely and efficient manner.
- Provide customers with accurate information at all times.
- Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/hold time.
- Create complaint tickets correctly, in adherence with policies and procedures.
- Update the database with the most recent customer information.
- Make requisite attempts to handle customer complaints in a prompt and effective manner as per company policies and procedures and escalate cases to superior if required.
- Take note of messages from external callers in case the concerned employee is not available and ensure that the message is delivered.
- Escalate cases that require intervention by Call Service Manager.
- Assist colleagues and foster an environment of teamwork and collaboration
- Ensure that all phone lines are working properly and report malfunctions to Head Office and alert phone technicians for rectification
- Participates in project work where applicable.
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Candidate Profile:
- Requirement open for Female Arab nationals
- Required minimum 2-4 years’ experience in relevant business
- Required Diploma, University degree, Bachelor’s Degree in Business Administration or Marketing is preferable
- Requires good communication, computer skills & willing to work in two shifts
- Age limit : 25 – 30 years
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