Job Summary:

 We are seeking an experienced and commercially driven General Manager to lead the overall operations, strategy, and profitability of an established motor insurance brokerage operating within the automotive sector.

The successful candidate will be responsible for driving business growth across new and used vehicle insurance, renewals, and fleet portfolios, while strengthening relationships with automotive dealerships and insurance providers. The role requires strong leadership capabilities, sound commercial acumen, and extensive experience in motor insurance brokerage operations.

 Key Responsibilities:

1. Strategic & Commercial Leadership:

• Develop and execute business strategies to drive revenue growth, profitability, and market share.
• Lead annual business planning, budgeting, and overall business performance.
• Identify new revenue opportunities across retail motor insurance, renewals, fleet business, and value-added products.
• Take full ownership of the brokerage’s P&L and financial targets.

2. Automotive Dealer & Business Development

• Establish and maintain strong relationships with automotive dealerships and key stakeholders.
• Work closely with vehicle sales, finance, and aftersales departments to improve insurance penetration and conversion rates.
• Develop initiatives and incentive programmes to increase insurance sales.
• Identify opportunities to expand the brokerage’s dealership network and customer base.

3. Motor Insurance Portfolio Management

• Oversee the complete motor insurance portfolio, including new business, renewals, endorsements, and claims support.
• Manage relationships with insurance providers to secure competitive products, pricing, and service standards.
• Monitor portfolio profitability, retention, claims performance, and customer acquisition.
• Drive growth across individual and corporate fleet insurance portfolios.

4. Customer Experience & Retention

• Develop strategies to improve policy renewal rates and customer retention.
• Ensure high service standards across all customer touchpoints.
• Improve customer engagement throughout the vehicle ownership lifecycle.
• Implement initiatives to enhance customer satisfaction and long-term loyalty.

5. Operations & Financial Management

• Ensure efficient, compliant, and commercially sustainable brokerage operations.
• Oversee claims support, operational processes, and service-level agreements.
• Monitor revenue, commissions, operating costs, and overall profitability.
• Introduce process improvements and digital initiatives to enhance operational efficiency.
• Prepare and present regular performance reports to senior management and shareholders.

6. Leadership & Team Development

• Lead and develop sales, operations, renewals, and customer service teams.
• Establish clear performance targets, KPIs, and accountability standards.
• Drive employee development, engagement, and succession planning.

 Candidate Profile:

• Requirement for Kuwaiti Nationals Only.
• 10–15 years of experience in the insurance industry, insurance brokerage, or automotive financial services.
• Bachelor’s degree in Business Administration, Insurance, Finance, Marketing, or a related discipline
• MBA or relevant professional insurance qualifications would be an advantage.
• Certification from the Insurance Regulatory Unit (IRU) is required.
• Minimum 5 years in a senior management or leadership position with direct P&L responsibility.
• Strong background in motor insurance operations, portfolio management, renewals, and customer retention.
• Proven experience managing relationships with insurance companies and automotive dealerships.
• Previous experience in dealership-affiliated insurance brokerage operations will be highly preferred.
• Strong commercial, negotiation, financial management, and people leadership skills.