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Job Description
Key Responsibilities
- Providing customer service regarding collection issues, process and review account adjustments.
- Addressing customer inquiries and resolving issues related to invoicing or payments.
- Responsible for monitoring and maintaining assigned accounts – Customer calls, handles queries or complaints.
- Supervision of day-to day collection follow up activities.
- Maximize collection across various aged buckets.
- Ensure to meet the required monthly targets and objectives.
- Monitoring and tracking trading customer invoices.
- Verifying the accuracy of invoices and ensuring they are sent to customers in a timely manner.
- Initiating communication with customers to follow up on outstanding invoices.
- Sending reminders and statements to encourage prompt payment.
- Negotiating payment terms and arrangements with customers.
- Discussing options such as installment plans or discounts for early payments.
- Building and maintaining positive relationships with customers.
- Maintaining accurate and up-to-date records of customer payments and communications.
- Updating accounting systems with payment information.
- Identifying and escalating unresolved issues or disputes to management or relevant departments.
- Adhering to the company’s collections policies and guidelines.
- Collaborating with legal teams if legal action is necessary for debt recovery.
- Preparing and submitting necessary documentation for legal proceedings.
- Working closely with the finance or accounting department to reconcile un-allocated payments.
- Ensure that all acknowledged customer’s invoices are archived.
Candidate Profile:
- Requirement open to all nationalities
- Bachelors or Masters degree holder