Sales Operations & Development Manager

Full time posted 56 minutes ago

Post Date : April 28, 2026
Apply Before : July 28, 2026
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Job Detail

Job ID 134531
Location Kuwait

Job Description

Department: Sales & Business Development
Reports To: General Manager (GM)
Location: Ardiya, Kuwait
Employment Type: Full-Time
Job Overview
We are seeking a highly driven and authoritative Sales Operations & Development Manager to lead the transformation of our sales function and drive aggressive growth within the HORECA sector. This is a turnaround leadership role focused on instilling discipline, enforcing accountability, and building a high-performance sales culture.
Key Responsibilities
1. Strategic Leadership & Accountability
 Establish and enforce clear performance benchmarks across the sales team
 Build a culture of discipline, punctuality, and accountability
 Lead by example in work ethic, field presence, and professional conduct
 Ensure strict compliance with company policies and reporting standards
2. Sales Execution Excellence (Core Mandate)
Drive daily team performance through four non-negotiable pillars:
 Route & Visit Discipline: Ensure 100% compliance with customer visit schedules
 Full Product Offering: Enforce complete product portfolio presentation in every interaction (no order-taking behavior)
 Aggressive Customer Acquisition: Lead and monitor consistent onboarding of high-value new customers
 Basket Expansion: Increase product penetration within existing accounts, converting customers into multi-category buyers
3. Business Development & Market Expansion
 Leverage industry network to generate high-value leads and partnerships
 Identify new market opportunities and expand company footprint in Kuwait
 Drive competitor displacement through strategic selling and service differentiation
4. Team Leadership & Development
 Manage, coach, and mentor the sales team to achieve peak performance
 Address underperformance decisively and maintain high standards
 Conduct regular field visits alongside sales representatives
 Foster a results-driven and disciplined team environment
5. Customer Engagement & Retention
 Personally engage with key and at-risk customers
 Resolve escalations and complex customer issues effectively
 Restore relationships with lost accounts and ensure long-term retention
 Champion exceptional service standards across the team
6. Reporting & Sales Operations
 Oversee CRM usage, ensuring accurate and timely data entry
 Track KPIs, sales performance, and pipeline development
 Submit daily/weekly performance reports to the General Manager
 Monitor competitor activities, pricing, and market trends
Candidate Profile:
 Requirement open for Arab Nationals
 5–8 years of experience in sales, preferably within HORECA, FMCG, or food distribution
 Proven experience in sales team leadership or supervisory role
 Valid Kuwait driving license required
 Strong knowledge of Kuwait’s HORECA market is a major advantage
Apply at Ruchi@career-hunters.com

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